In most cases, merchandise may be exchanged with an original sales receipt within 30 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box.


To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that City Kings and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt.


All purchases must be returned within 30 days of the original purchase

The merchandise should be in unworn conditions.

Orders may be returned to your local City Kings store or by mail using our online returns portal

Shipping charges are not refunded for return items.


*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport.


*NOTE: Items purchased from only be returned to CityKings, at 515 E Las Olas Boulevard, Suite 120 Fort Lauderdale, FL 33301

What If My Kids' Shoes Don't Fit?

Buy any pair of kids’ shoes online and return them for FREE if they don’t fit. Save time, save money and get shoes that actually fit your kids. You'll get a "Fit 4 Sure" without the stress.


Plus, we make it simple for you to get the most accurate measure with our Kids' Measuring Guide for a great fit the first time.


Additional Information:


• Shoes must be unworn

• Shoes can be returned in-store or by mail using our online returns portal for a full refund and then a new item can be purchased or sent

• No additional shipping will be charged for online returns and exchanges

Can I return merchandise that has been worn? NO

Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:

Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect

Items cut or sliced by sharp objects cannot be exchanged

From the date of purchase customers are provided 30 days to attempt a return.

After 30 days, items may not be returned for any reason.

Shipping charges are not refunded for return items.

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